Refund Policy

Return Policy for Baby on Board Magnets

We stand behind the quality of our products and want every purchase to be a positive experience. We hope you love your items, but if not, we’re here to help. If you are not satisfied with your purchase, please review the conditions below which explains how to return or exchange an item.

Conditions for Returns:

  1. Product Condition: You can return your Baby on Board magnets if they fail to stick properly, their colors fade excessively or they suffer water damage.
  2. Return Period: Items must be returned within 30 days of the date of purchase.
  3. Proof of Purchase: Please provide your receipt or other proof of purchase during the process of return.

Please note that clearance items are final sale and cannot be returned unless defective upon arrival.

Steps for Returning Items:

  1. Before sending any returns, contact us via email at [email address] or call our customer service hotline at [phone number] to initiate the process.
  2. Pack the items in original packaging (if possible) and include a copy of your proof of purchase.
  3. Address package to: 323/226 Coventry Rd, Ottawa, ON K1K3X6
  4. Post the package at your local Post Office - unfortunately, customers will need to cover shipping costs for returns.

Refund Process:

Once we receive your returned item(s), we’ll inspect it and notify you via email whether your return has been approved based on our conditions mentioned above.

If approved, we’ll initiate a refund to your original method of payment. The processing time might vary depending on your card issuer’s policies but generally takes up to 7-10 business days.

Thank you for understanding our policy! We value our customers’ satisfaction and strive to ensure that every order is handled with care and meets high-quality standards.

Remember, we’re here for you if anything doesn’t seem right – don’t hesitate to get in touch!

Note: Our Return & Refund Policy was last updated on July 07, 2023.